Congratulations to TransLink for receiving American Public Transportation Association (APTA) Adwheel Awards for best blog, best Twitter feed and best Social Networking among public transportation systems with more than 20 million passenger trips annually.
I’m pleased that APTA is acknowledging TransLink with these social media awards. The Twitter service, in particular, really deserves this positive attention. Any question I’ve asked TransLink on Twitter has received a swift, helpful and thoughtful response. As a librarian, I consider TransLink’s Twitter feed an excellent model for providing responsive service. As a transit user, I simply like that within minutes I can find out how many buses are equipped with bike racks or where I can locate bus re-routes when roads are closed for special events.